Decorgenics has been evaluated by a certified toxicologist at the American Society for Testing and Materials as being non-toxic when used as directed (conforms to ASTM D4236). It is formulated using the highest quality materials and therefore produces no VOCs or fumes. It is a clean system, meaning there are no solvents or non-reactive diluents—everything in it reacts so nothing is free to become airborne and cause health issues. It is also non-flammable in its liquid form. For all these reasons, it is therefore classified as a non-hazardous material and is shippable by air.
Yes, it is fully inert and can be safely used as a food contact surface.
Decorgenics has been vigorously tested by a third party for leaching and migration across worldwide standards and passed every test: Decorgenics will not leach any substances into food that comes into contact with it.
The maximum temperature Decorgenics products can tolerate is 120F or 50C.
At temperatures as high as that, the products may become a little flexible but once they cool off, they will harden up once again.
Typically, the heat generated from a hot mug will not damage the resin surface on a coaster, but if your products are exposed to temperatures beyond 120F or 50C, however - for example, you place a hot dish right out of the oven on a resined surface or you leave a cured piece in a hot car - it could cause irreperable damage.
Yes! We have 3 month warranty on our products and can help you out if it has any manufacturing defects.
Since we made the products especially for you, we would not be able to accept it as an exchange.
Coupons & Discount
No, so sorry about that! Our system only allows one coupon for each order.
All our discount coupons cannot be combined with any other sales. Please understand that only one sale/discount is available for one purchase.
Each coupon is unique to its specific rules and regulations.
Some coupons are valid for a limited time only.
Only one coupon code may be used for each order. Coupons cannot be combined with any other offer or discount.
Coupon code must be applied to the order prior to checkout. There will be no adjustments on previous purchases A coupon cannot be used to pay for taxes, shipping and handling or other charges. If your coupon has a minimum purchase requirement, taxes, shipping and handling and other charges do not apply towards the minimum purchase amount.
Decorgenics reserves the right to interpret, change the terms & conditions or cancel any promotions at any time without notice.
Shipping & Returns Information
Please contact us right away! Our orders are processed quickly to ensure that everyone receives their packages on time. We will do our absolute best to adjust your order, but please note that we cannot guarantee any changes.
Our products are sent to all countries in the world. For all countries we offer a free Economy shipping option, and for selected countries we have a premium DHL Express shipping option that is faster.
We know you are eager for your Decorgenic product to arrive! You should see your order arrive within 10-20 business days(subjected to delivery location).
You will receive a shipping confirmation via email when your order is ready to be sent out to play with you! If you don’t see movement when you check your tracking number, please give it an extra 24-48 hours. From our experience, at times some post offices do not register tracking immediately.
You will receive an order confirmation email right after your purchase. And you will receive an email with your shipping tracking information after 24-48 hours, if you do not receive them, feel free to contact us here and we will help you! Please also check your spam folder.
Yes, you would be responsible for shipping costs when sending the product to us but we’d be happy to pay for it to come back to you if you are doing a warranty claim.
Returns are usually processed within 4-7 business days after we receive your package and we will surely email you once your refund has been processed. Please keep track of your package using your tracking number in the meantime.